Frequently Asked Questions
Everything you need to know about shopping with htown Store.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific item dimensions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At htown Store, we prioritize ethical manufacturing and use organic or recycled fabrics in over 60% of our current seasonal collection.